Frequently asked questions - FAQ


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 Sizes and firmness (4)


  Hi, Do you sell a mattress in a full size as in North America? Approximately 134cm x 192 (or 196) cm? Thanks so much! Best regards, E.

  Body Mass Index (BMI) D2-D3-D4

  What size duvet and pillows should I use in my bed

  Do you have special mattress and bedframes sizes ?

 Sleep ? (3)


  Tips for Getting Better Sleep

  Where can I test a mattress?

  Why does your choice of bedding affect the way you sleep?

 Quality (13)


  Swiss+Cotton

  Where can I test a mattress?

  Nomite

  Matralan Flex

  Sensity

   Pure Swiss sheep's wool

   Tencel®

  EvoPoreHRC

   Cotton: Jersey Royal, Satin, Jacard, etc.

  The make of a mattress (french only)

  Tiles, Compartments or 4 Seasons

  Clarity and confidence with the „Swiss Guaranty VSB“ quality seal.

  What is the difference between down and feathers?

 Labels and brands (17)


  Swiss+Cotton

  DownPass

  SwissWool

  Tisca

  Outlast

  From the cradle to the cradle

  Ecological and traceable raw materials

  GOTS Certified

  Organic

  Oeko-tex

  VSB

  Nomite

  Matralan Flex

  Sensity

   Pure Swiss sheep's wool

   Tencel®

  EvoPoreHRC

 Hygiene, care and allergies (7)


  VSB

  Protection against dust mites

  What is the correct way to care for your down duvets and feather pillows? And when is the right time to replace them?

   Are duvets a paradise for mites? Should allergy sufferers avoid them?

  Nomite

  Sensity

  What products should you use if you have grass allergies?

 Vouchers and discounts (1)


  Other vouchers and discounts available.

 Security of our site and your data (1)


  Security of your data

 Payments (1)


  We accept payments via

 Delivery and assembly service. (3)


  Product assembly service

  Do you know when you delivery too me? just to make sure someone is at home.

  Free delivery in Switzerland and Liechtenstein.

  Recycling, Eco-responsible (9)


  From the cradle to the cradle

  Ecological and traceable raw materials

  GOTS Certified

  Organic

  Oeko-tex

  Reuse of packaging

  VSB

  Where can I take discarded down duvets or feather pillows to be correctly disposed of?

  Do you pick up old mattresses and bedframes and so on ?

 Warranties (4)


  Dauny

  Billerbeck

  Bico

  Roviva

 Returns and withdrawals. (2)


  Dear Sir or Madam,I have recently purchased a Roviva Dream Away All Space soft 1630 mattress which is causing me a lot of lower back pain causing me to have hardly any sleep and was wondering what the return policy is, I would be very happy to exchange this for a firmer mattress if this is possible.? The mattress was delivered to me on 12 April 2017. Many thanks in advance for your kind response.

  Right of return and withdrawal

 Sleep Apps (Apps) (3)


  bico-flex® Remote App

  Sleep Talk Recorder

  Sleep as Android